Last updated: October 9, 2026
1. Order Cancellation
Cancellation requests must be submitted within 12 hours of purchase. Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
2. Hygiene and Safety Restrictions
Because vape products are sealed, consumable, and hygiene-sensitive, we generally cannot accept returns or exchanges for opened or used items, change of mind, or an incorrectly selected flavor. This does not limit mandatory consumer rights that apply to defective, damaged, or incorrectly supplied goods.
3. Damaged or Defective Products
Contact us within 48 hours of delivery. Include the order number and clear photos or video showing the problem. Keep the product, packaging, and shipping materials while the claim is reviewed. The product may be tested only as reasonably necessary to identify the defect.
4. Incorrect Items
If the delivered product does not match the order, contact us within 48 hours. Once verified, we will arrange an appropriate replacement, refund, or other remedy without additional product cost.
5. Review and Resolution
Claims are reviewed using the order record, delivery information, images or video, and any information requested from the carrier. Approved cases may be resolved by replacement, partial refund, full refund, or another remedy required by applicable law.
6. Refund Processing
Approved refunds are issued to the original payment method. Most refunds are submitted within 5–10 business days, but the final posting time depends on the bank or payment provider.
7. Shipping Costs
Original shipping charges are normally non-refundable unless the order was incorrect, damaged, defective, not delivered, or applicable law requires otherwise. Return shipping responsibilities will be confirmed during the claim review.
8. Address and Delivery Issues
Customers are responsible for providing an accurate address and being available for any required age verification. We will reasonably assist with carrier investigations for delayed, missing, or disputed deliveries.
9. Contact Us
Send cancellation, replacement, or refund requests to susuwei055@gmail.com with your order number.
